Frequently Asked Questions

General questions

What does a travel certificate cost?


CovidLabs has the following prices for travel certificates: Travel certificate PCR test in Stockholm* (only Swedish social security number): 1495 SEK Travel certificate with PCR test in other places (with / without Swedish social security number): 1995 SEK Antigen test (only in Gävle and Sundsvall, with/without social security number: 1295 SEK *Our clinics in Stockholm do not accept patients without a Swedish social security number.




When do I get my travel certificate? / When will I receive my test result?


See response times below: PCR test in Stockholm and Kungsgatan 43 in Uppsala (only with Swedish social security number) Test answer/travel certificate is sent via encrypted email no later than 12.00 (noon) the day after the test was been taken. Note that this applies regardless of the time of sampling. PCR test in other locations including Kålsängsgränd 10D in Uppsala (with / without Swedish social security number) Test answer/travel certificate is sent via encrypted email no later than 12.00 (noon) TWO days after the test was been taken. Note that this applies regardless of the time of sampling. Sampling with Antigen Test: Certificate directly in hand at the visit. Analysis of the test take about 15 minutes, after which the nurse signs the travel certificate.




What information does the travel certificate contain?


Our travel certificates are issued in English and are signed and stamped by licensed doctors. Your travel certificate contains your personal information including your passport number, type of test performed, the type of equipment used in the analysis, the lab that performed the analysis and that your test result showed negative for Covid-19.




When are you open for testing?


* Available times of the day vary, but it is mainly mornings that sampling takes place. Stockholm & Uppsala Kungsgatan 43 (only for patients with a Swedish social security number) Sampling Monday - Thursday. Closed for testing the day before Holiday. Uppsala Kålsängsgränd 10D and other places (with/without patients with Swedish social security number) Sampling Monday - Wednesday, availability may vary from week to week. Closed for testing the day before Holiday. Gävle (with/without patients with Swedish social security number) Sampling Monday - Wednesday and some Sundays. Closed for sampling the day before Holiday.




Where are you? / Where are your sampling points?


Our sampling points are located at the following addresses: Stockholm Stureplan - Riddargatan 1, 1st floor (Synlab Medilab)
Stockholm Sabbatsberg - Olivecronas väg 1 (Synlab Medilab)
Stockholm Fruängen - Fruängsgången 2 (Synlab Medilab)
Uppsala - Kungsgatan 43 (Synlab Medilab)
Uppsala- Kålsängsgränd 10D (Encia Health Clinics)
Sundsvall - Centralgatan 14 (Encia Health Clinics)
Gävle - Nygatan 40 (Encia Health Clinics)
Falun - Åsgatan 55 (Encia Health Clinics)
Örebro - Drottninggatan 38 (Encia Health Clinics)
Norrköping - Drottninggatan 32 (Encia Health Clinics)
Karlstad - Bryggaregatan 11 (Encia Health Clinics)
Kalmar - Stortorget 32 (Encia Health Clinics) * Any entry code is included in the booking confirmation which is sent via SMS.




What is RT PCR-testing?


An RT PCR test is a so-called nasopharyngeal test, which means that you top with a stick far back in the nose. The sample is then sent to the laboratory for analysis. The test result shows only a negative or positive answer for active Covid-19 infection. A negative answer means that you are infection-free and have no ongoing infection at the time of the sampling.




What is antigen testing?


An antigen test (lateral flow test) is a so-called nasopharyngeal test, which means that you top with a stick far back in the nose. The test result shows only a negative or positive answer for active Covid-19 infection. A negative answer means that you are infection-free and have no ongoing infection at the time of the sampling. The test result is obtained approximately 15 minutes after the sample has been taken.




What type of test do I need for my certificate?


CovidLabs' policy is not to answer what type of test is needed for your particular certificate as rules are constantly changing. We refer our customers who are unsure to IATA Travel Services who continuously update this information




Do you accept drop-in visits?


NO, none of our receptions accepts drop-in visits. All visits need to be booked and paid for in advance via our online booking service.




Can I pay with cash for my travel certificate?


NO, we only accept payments via the online booking service.




Do you use an accredited laboratory for PCR analyzes?


YES. All our PCR tests are analyzed at SYNLAB Medilab laboratory, Täby Stockholm with Real Time PCR m2000 from Abbott. SYNLAB Medilab is ISO-15189: 2012 accredited.




What types of tests do you offer?


We offer testing with RT PCR tests at all clinics and antigen tests (lateral flow test) in Sundsvall and Gävle.




Why do you have different response times for PCR tests for different clinics?


As our clinics are located in geographically different places with varying access to express deliveries, feedback can take place at different speeds depending on which clinic the test was taken at.




Why do you have different prices for PCR tests at different clinics?


The price variation is mainly due to the fact that different clinics have different transport solutions, which affects the price.




Do you perform testing on children?


YES. we perform sampling on children over 2 years.




Can I visit your clinics to book an appointment?


NO. We only accept bookings via the online booking service on our website.




I can't make a reservation via your online booking service?


This can be due to various things, see the most common causes below: 1) There are no free times for the date you are trying to book -> test if you find times for another date. 2) In the booking box you have missed to enter information in one of the mandatory fields -> fill in the requested in the red marked fields and try again. 3) Your browser is not compatible with our booking service -> try to make the booking through another browser or try using another device.




I can't make a payment?


It can be due to different things: 1) The payment provider does not accept your card -> try to pay with another card or choose another payment method 2) Your browser does not support payment solutions -> try to make a booking and payment via another browser or device.




I can't enter one of your clinics, no entry code


In the text message that was sent as a booking confirmation, there is am entry code specified for the clinics that require this




When should I book an appointment for a travel certificate / What applies to my trip?


CovidLabs policy is not to respond to this as rules and guidelines for different countries are constantly changing. We can only provide information that the validity of the certificate starts from the time the test is taken and that you receive the certificate according to the information we provide for each clinic and type of sample. We do not cooperate with any travel company or airline and therefore can not offer other times than those available through our booking service just to match the specific departure time.




How do I get my certificate?


For a PCR test: The certificate is sent in PDF and PNG format via encrypted e-mail to the e-mail address specified in the booking information. For an antigen test: Certificate during the visit. Note that analysis takes about 15 minutes after sampling.




Can I recieve my test result/travel certificate sooner than stated in you info?


NO. We can't guarantee test results/travel certificates any sooner than what our information state nor can we prioritize any tests.





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